Independent Minds: Loes Dingemans, Pillows Hotels

As discerning travellers know all too well, there’s more than meets the eye when it comes to ‘understated luxury’. It’s carefully crafted, and close attention is paid to the smallest details for that seamless, when-can-we-stay-again experience. For CEO of Pillows Hotels, Loes Dingemans, the secret ingredient to the perfect hotel stay starts with the building itself, by selecting and sensitively restoring properties with stories to tell. Pillows Grand Boutique Hotel Maurits at the Park is case in point – housed within a beautifully restored listed building next to Amsterdam’s stately Tropenmuseum and idyllic Oosterpark.

Guests are seen as individuals, and we carefully consider what they need right now, why they’re travelling, and how to make each experience better than the next.

How would you describe your own perfect luxury experience?

For me, the perfect luxury experience is all about feeling seen and feeling welcome. It frustrates and disappoints me if the opposites happen in a luxury experience. For example, waiting too long, or not being made to feel special. It’s all about attention to details.

Previous

Why you should go Greek island-hopping, all by yourself

Next

Barefoot diaries from Barbados’ west coast

Latest stories

The ultimate Austin city guide

A city that has pledged to keep itself “weird,” Austin is artsy, outdoorsy, progressive and Texan in equal parts. Here, pour-over coffee, Western wear, barbecue and even Mexican free-tailed bats (more on them later) all exist in perfect harmony. Rent kayaks or pedal boats and cruise along Lady Bird Lake.

Hotel Lungarno: Ferragamo’s stylish Florentine stay

Bedding down in one of the Tuscan capital’s most fashionable addresses, Chloe Frost-Smith reflects on a long weekend spent riverside in the Ferragamo family’s Hotel Lungarno — with plenty of Ponte Vecchio-peeping from the Arno-adjacent rooms and sun-drenched terraces included.

Nurture through nature: 5 restorative hotels in Portugal to press pause at

In Portugal’s wild corners, luxury stays are carving out space for stillness, slowness, and something that’s increasingly sought after: a deep connection with nature. In Aljezur, where the cliffs tumble into the Atlantic and time seems to drift with the tides; in Comporta, where pine forests guard miles of deserted

Coral planting and ocean conservation at Nanuku Resort, Fiji

Overlooking the shimmering waters of Beqa Lagoon in Fiji, home to one of the largest barrier reefs in the world, Nanuku Resort has become a living laboratory for marine conservation, led by the passionate efforts of Fijian natives Waseroma Sigavou, the resort’s resident marine scientist, and Kelly-Dawn Bentley, its dedicated